Customer Service Officer - Baltics

An international company located in Antwerp is looking for a Customer Service Officer who speaks fluent Lithuanian and English. The company is active in oil and petrochemicals and hiring on interim base with the possibility of a permanent contract after 6 months. You will be part of an international Customer Service team of 14 professionals that services over 20 countries.

Tasks of a Customer Service Officer - Baltics:

• Answer all e-mails and phone calls incoming from external and internal customers

• Providing customer support for credit management, accounts receivable etc

• Ensure that customer complaints are logged and all customer requests, questions and complaints are resolved and answered

• Support sales and customers in case of outstanding payments

• Follow up on invoice issues, local taks issues, credit reports, etc

• Administrative tasks such as creation of new client cards/files, send reports, etc

The ideal profile of a Customer Service Officer - Baltics:

• You have a postive attitude, motivation and personal drive

• You have great communication skills in Lithuanian and English

• You have a problem solving mindset

• You are responsible and a multitasker

• You are above all a great teamplayer !

What our client has to offer:

• An international company that listens to their employees in order to improve working conditions

• A nice customer service team where helpfulness towards colleagues is central

• A hyper modern working environment with the option of working from home after proper on the job training

• An attractive salary package supplemented with fringe benefits

• An interim contract of 6 months that can be extended into a fix term contract