Customer Service Specialist

For a company located in Anderlecht, we are looking for a pro-active Customer Service Specialist. You will be working at the world leader in the health and safety protection solutions industry.

The Customer Service Specialist will be responsible for:

• The customer overall journey with the company.
• The identification of excellence opportunities and best practice.
• The management of back-order situations and their pro-active prevention.
• The complaints and feedbacks management.
• The report/dashboard generation and analyse in Power BI.
• The monitoring of prices and the management of the issues linked to pricing errors.
• The follow-up of the customers’ orders and providing status updates.

Profile of ideal Customer Service Specialist:

• You are perfect trilingual (FR/NL/EN).
• You have a first experience in an international commercial/marketing or Key Account position in B2B.
• You are hands on, communicative and result oriented.
• You have excellent analytical skills.
• You are driven for customer excellence.

In return, our client offers:

• An attractive salary package, with additional benefits.
• Excellent growth prospects.
• Flexible schedule with a combination of home and office-based working.
• An international working environment.

Not the job you were looking for ? Maybe you know someone in your network who might be interested. Refer them to Walters People and get rewarded.