According to our latest Salary Survey, the demand for trilingual support professionals will remain high, especially in the fields of human resources, administration and customer service.
Maud Deweer, Senior Manager at Walters People Business Support, briefly outlines what to expect in the business support market and what salary expectations are for 2019.
How did the labour market evolve in 2018 for support roles?
Maud: “The positive economic situation in 2018 was a contrast to the budget cuts experienced in previous years. Companies sought to increase their hiring across all business support functions to reach full headcount of HR, administration and marketing teams. Consequently, almost all short term absences were replaced by interims at an administrative level.”
For trilingual professionals looking for a new challenge in customer service or HR, we anticipate that salary increases will be easier to negotiate as they are in high demand.
Which support profiles were the most sought after?
“HR sourcers, recruiters and payroll professionals were in highest demand in order to support the internal growth of most companies in Belgium. Customer service representatives and junior marketers who were fluent in French and Dutch were also highly sought after.”
What are your expectations for 2019?
“For 2019, we expect clients will continue searching for all-round administrative employees, trilingual customer service professionals and recruiters. Hiring managers will mainly be seeking hands-on professionals who are flexible and versatile and able to evolve rapidly in a fast growing firm. We believe organisations will find it even more difficult than previous years to recruit specialist candidates like sourcers, experienced digital marketers and customer service professionals with experience in a specific sector as well as multilingual candidates.
Companies who aren’t well located, or not easy to reach by public transport will have difficulties recruiting top candidates unless they address this with initiatives such as working from home or offering flexible working hours.”
Will support professionals see their salaries increase in 2019?
“In the past 12 months, we saw some companies skew the market by offering junior candidates up to 20% salary increases, creating potentially unrealistic expectations for 2019. Our recent survey revealed that 25% of support professionals received a salary increase of at least 3% in the past year. Employees’ expectations for 2019 are high: 54% of surveyed support professionals expect to see their salary increase by more than 3% this year. For trilingual professionals looking for a new challenge in customer service or HR, we anticipate that salary increases will be easier to negotiate as they are in high demand.”.