Customer Service Representative
Salary An attractive salary package
Consultant Charlotte Roberti
Date posted 08 October 20192019-10-08 2019-11-07 logistics-distribution-and-supply-chain Brussels Brussels BE EUR 1500 2500 2500 MONTH Walters People https://www.walterspeople.be https://www.walterspeople.be/content/dam/walters-people/global/images/logos/web-logos/square-logo.png
An excellent Customer Service Representative job has just arisen in a global leader in protection solution located in Brussels West.
As a Customer Service Representative, you will be responsible to:
- You will be responsible to manage the customer portfolio of your region
- Act as prime contact person for the customers of your portfolio
- Ensure timely delivery of correct product to your customers, manage back order situations and propose alternative solutions where possible
- Manage (receive, register, follow-up and report) all complaints received from your customer and ensure a professional and pro-active feedback to the customer
- Monitor the price and contract management process by keeping the overview of the prices active for your customers and ensure that they are correctly registered into the system
- Manage all issues related to pricing errors in liaison with the Credit & Control department and the sales team
- Keep track of sample deliveries to your customers and follow-up on customer feedback
- Give commercial support to the sales team by following the order pattern of your customers, checking forecasts and supply against the order pattern and contact the customer to obtain the forecasted orders
Profile of ideal Customer Service Representative:
- You have Bachelor degree
- You speak fluently German and English
- You have a knowledge of Excel, SAP and Salesforce are a plus.
- You are analytical and are able to interpret reporting, listings, numbers and forecasts
- You are customer-oriented and you have a commercial attitude
- You are well organized, able to prioritize and have a strong communication
- You are proactive, dynamic and stress resistant
- You are a good team player and able to work in a changing environment
In return, our client offers:
- Challenging Customer Service Representative job in an international company
- A temporary contract
- An interesting salary package based on experience
- The opportunity to develop yourself in a stable international environment
If you are determined and want to take the next step in your career, this is the job for you. Great career progression opportunities await the right person in this exciting Customer Service Representative job.
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